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Direct Share
A secure, responsive file-sharing experience that replaced a confusing legacy workflow and lifted satisfaction from 77% to 92%.
View case studyDesigning complex products to feel clear and human.
I’m Michael Zarour, a UX and product designer. I turn user needs, business goals, and technical constraints into experiences that are simple to understand and satisfying to use.
Explore my workSelected work
Experian
Component Redesigns
A mega nav, client sign-in and three more components for a site run by many business units, grounded in a 16-person usability study and a form layout that lifted completions 68%.
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Intelligent Redactions
An AI-assisted workflow helping law-enforcement teams process public-record requests without costly handoff errors.
View case studyWhat complex products taught me.
Three beliefs I bring to every project, each learned on real work you can read about.
More about meDesign the handoff, not just the screen.
In public-record redaction, the risk lived between people. Mapping requester, redactor, reviewer and manager onto one traceable path exposed missing requirements before interface work made them expensive.
Seen in Intelligent RedactionsSecure should still feel simple.
Direct Share replaced one overloaded screen with a guided decision, so people could share files outside their organization without giving up security. Repository user satisfaction rose from 77% to 92%.
Seen in Direct ShareBuild the system, not just the page.
At Experian, marketing teams around the world authored the pages. Modular components let non-designers assemble on-brand pages without one-off design work.
Seen in Experian
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Complex problems deserve human-centered solutions. I’d love to hear about what you’re working on.